Refund policy
Return & Refund Policy
Thank you for supporting Daintique Beads. Because our products are handcrafted with care, every piece is unique. Please review our policies regarding returns, exchanges, and damaged items below.
14-Day Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility Conditions:
- To be eligible for a return under this pplicy, your item must be in the exact same condition that you received it: unworn, unused, undamaged, and in its original packaging.
- It cannot be custom made to your size, or have any form of customization to it.
- You will also need the receipt or proof of purchase.
- Return Shipping Costs: Unless the item arrived defective or damaged, customers are responsible for purchasing their own tracked return shipping back to our address in Singapore. Any customs duties paid are the customer's responsibility and non-refundable.
How to Start a Return:
If you have an account: Log in at daintiquebeads.com, go to your Orders page, and select the order you'd like to return to submit a return request directly.
If you checked out as a guest: Contact us at daintiquebeads@gmail.com with your order number and reason for return. If your return request is accepted, we will provide you with the full return address and instructions. Items sent back without first requesting a return will not be accepted.
Once you notify us of your withdrawal, you have 5 days to return the item(s).
We will refund your order, including standard outbound shipping costs, within 5 days of receiving your return. We do not refund premium or express shipping upgrades.
Damages & Issues
Please inspect your order upon reception. Contact us immediately at daintiquebeads@gmail.com (with photos of the issue and packaging) if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
Exceptions & Non-Returnable Items
Due to the nature of our handcrafted products, certain items cannot be returned:
- Custom & Made-to-Order Products: Personalized pieces or items made to custom specifications/sizing cannot be returned unless defective.
- Final Sale Items: Sale items and gift cards are final sale and non-refundable.
Order Cancellations
You may request an order cancellation within 4 hours of placing your order by emailing us. Once production on your handmade piece has begun or an Air Waybill label has been generated, cancellations can no longer be processed.
Exchanges
The fastest way to get what you want is to return the item you have (once approved) and make a separate purchase for the new item. Same for exchanges, custom & made-to-order products are not eligible for exchanges.
Refunds
We will notify you once we’ve received and inspected your returned package in Singapore. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at daintiquebeads@gmail.com.